Shipping policy
At Timber Rake, we strive to deliver your product as quickly and efficiently as possible. Please read our shipping policy to understand the process and timelines for receiving your Timber Rake.
Processing Time
- Orders are processed within 1-2 business days.
- Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
- Domestic Orders: Typically arrive within 3-7 business days after shipment.
- International Orders: Delivery times vary depending on the destination and customs processing but generally take 10-21 business days.
Customs, Duties, and Taxes
- For international orders, please be aware that customs fees, duties, and taxes may apply. These charges are the responsibility of the customer and are not included in the shipping cost.
Order Tracking
- Once your Timber Rake has shipped, you will receive a tracking number via email. You can use this number to track your order through our shipping partner's website.
Shipping Delays
- While we do our best to ensure timely delivery, unforeseen circumstances such as weather, holidays, or customs delays may affect shipping times. If you experience a significant delay, please contact our customer service team for assistance.
Lost or Damaged Items
- If your Timber Rake is lost or arrives damaged, please contact us within 7 days of the delivery date. We will work with you to resolve the issue, whether it involves a replacement or a refund.
Contact Information
- For any questions or concerns about your order, please contact our customer service team at mholland357@gmail.com. We’re here to help!